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If you or someone you care about is in a mental health crisis in Massachusetts, use the steps below to choose the emergency psychiatric services near you. Remember, use 911 for immediate danger, 988 for suicide or crisis support, mobile crisis for on-site help, the Behavioral Health Help Line for urgent care navigation, and Bournewood Health Systems for treatment after the immediate emergency has passed.
Call 911 immediately or visit the local emergency department if someone may be in immediate danger, including an overdose, threats involving a weapon, or a situation where someone could seriously hurt themselves or another person.
The 988 suicide prevention lifeline is for suicide or crisis support when emergency response is not needed.
Call 877-382-1609 to reach a Massachusetts mobile crisis team if you need in-person crisis support for yourself or your teen, and 911 is not the safest first step. You’ll enter your ZIP code and be connected with the closest crisis team.
The mobile crisis team is available through Community Behavioral Health Centers (CBHCs) and can come to your location within 60 minutes. No insurance is needed for this 24/7 mental health crisis help.
Call or text the BHHL at 833-773-2445 for urgent mental health or substance use support, care navigation, and connection to Massachusetts crisis resources.
This free and confidential mental health crisis hotline in Massachusetts is available 24/7, even on holidays. You don’t need insurance for this service.
A crisis response can help with immediate safety, but it may not replace ongoing treatment. After an emergency visit, for example, a person may still need treatment for depression, suicidal thoughts, substance use, or other concerns that contributed to the crisis.
Once the immediate crisis is stabilized, Bournewood Health Systems can help you understand the next treatment step for ongoing mental health or substance use concerns.
When you’re facing a mental health situation, it’s normal to worry that you may call the “wrong” service or misinterpret a situation, but remember that when someone else is in danger, you can help.
If you are unsure which number to use, call the resource that seems closest to the situation. Crisis professionals can help you decide the safest next step.
Since 1884, Bournewood Health Systems has provided evidence-supported care for people with mental health and substance use conditions. Our approach focuses on support, hope, recovery, and respect for each person’s needs.
We respond quickly and have staff available 24/7. Bournewood is accredited by the Joint Commission, which means we meet high national standards for safety and quality of care. Our team is experienced with complex cases and works to develop customized treatment plans that include family, outside providers, and other supports, where appropriate, to protect patient well-being.
At Bournewood, we offer behavioral healthcare for adults and both an adolescent inpatient program and a partial hospitalization program (PHP) for adolescents. After the immediate emergency is addressed, Bournewood can help you explore treatment options for yourself or your teen. You can review our admissions process or call us at 800-468-4358 to discuss next steps.
This website is not intended to give clinical or medical advice. If you are experiencing an emergency or crisis, please go to your nearest hospital Emergency Department or call 911.